VirtualStaX Help & Support.

StaX are digital collectible blockchain certificates (virtual cards) that fans can buy, sell or collect of their favorite personalities called Issuers on VirtualStaX, and it includes athletes, artists, musicians, etc.

A StaX certificate is Issuer-specific and showcases the Issuer’s special attributes and achievements that will be of interest to his/her fans.

An Issuer is a personality, sportsperson, musician, or any talented person, amateur or professional, who issues his/her StaX (digital collectible certificates) on auction on VirtualStaX for their fans to buy and invest in. The funds generated from the sale of an Issuer's StaX will contribute to financing his/her development journey in a chosen field or talent. 

Issuers may also use VirtualStaX as a communication channel to interact with fans on their other social media platforms by sharing interesting content, news or announcements in the app. 

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The Global Performance Index (GPX) is a unique algorithm developed by TheXchange that shows how Issuers rank on VirtualStaX based on the activity on their account and the movement of their StaX. 

It comprises a complex mix of metrics, including the Volume Weighted Average Price (VWAP), diversity of  followers and backers, price performance since first auction and the platform's social metrics, and is represented as a number out of /1000. 

How does it work?

1. Issuers participate in an auction, which evaluates the demand for their StaX.
2. As the auction completes, the listing price per StaX is determined.
3. Users can now buy, hold, and sell StaX on the secondary market. 
4. Further social participation and interaction, combined with trade will drive the GPX. 
5. The GPX will fluctuate depending on the above activities.

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KYC (Know-your-customer) is a verification process in which companies make sure that their potential clients are using their own, legitimate identity documentation to verify their identity, and that their intentions are legitimate. This process is widely used in the financial, investment and banking industries. The VirtualStaX app partners with the Veriff platform for the KYC process.

Also see Identity Verification (KYC)

Your order book holds all the active buy and sell orders associated to the selected issuer and can be accessed via the Pro sell and buy once you have completed *KYC level 2. (*See Identity Verification)

The order book shows the amount of StaX currently available (up for sale) as well as the StaX price. You can view both active buy and sell orders together or toggle between them. You can also view the trade history which will show all the concluded buy and sell orders.

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In addition to normal credit and debit card payments on the StaXApp, you can now also make USDC crypto deposits to your StaX wallet from your external crypto wallet, i.e. Coinbase, Safepal, Exodus, etc.

Crypto currencies supported by our app  are:

1. Ethereum (ETH)
2. ALGO (Algorand)
3. AVAX (Avalanche)
4. FLOW
5. SOL ( Solana)
6. TRX ( Tron)

We make use of the following global financial platforms to host our wallets and facilitate all payments:

Circle | USDC Payments, Treasury Management, & Developer Tools  

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VirtualStaX is a web-based application that gives you the flexibility to access and use the app on your PC or mobile device and you can complete your registration on the app on either one of the two. 

*By completing the registration on the VirtualStaX App, you confirm that you are at least 18 years old and residing in an unrestricted/banned country. *See Age, Documents and Location

Complete your registration by following these steps: 

1. Enter a contactable email address which you will use to sign in and manage your account on the app.
2. Read our VirtualStaX Terms and Conditions and Privacy Policy
3. Tick the box to indicate if you agree. You will not be able to register on the app if you do not agree with our Terms and Conditions and Privacy Policy, or if the checkbox is not checked. 
4. Complete your email verification by entering the 6-character code sent to your email. 
5. Create a unique password which will be used for signing in purposes 
6. Choose a Username that you will use to be identified with on VirtualStaX.  You will not be able to change or edit this Username once you have created it . To change or edit it, you will have to contact us at support@virtualstax.com.
7. Add a profile picture from your device gallery, or allow VirtualStaX access to your camera and take a photo (selfie)(not compulsory)
8. Tap the Create Account button to create your VirtualStaX account - welcome onboard! 

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App Menu

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Tabs ( Mobile view - desktop in same order)

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To Trade as a User/Follower/Supporter

You must be 18 years or older to be able to use and trade on VirtualStaX due to the contractual obligations pertaining to both the user and VirtualStaX.

To Trade as an Issuer

The requirement is a minimum age of 18.

Exception:

If you are a talented minor between the ages of 13 and 18, and you wish to make use of the VirtualStaX platform to support your developmental  journey in your particular discipline,  your parent/s or legal guardian will have to log a special permission request and sign a parental/guardian consent form, that will allow you to onboard the StaX app as an Issuer. The parents/guardian will also have to complete the identity verification process with their identity documents - see Documents Required below. For further guidance also see our Issuer Guidelines.

Documents Required

Documents required to complete identity verification through the Veriff process are original, physical government-issued documents such as an ID document/card or passport that is undamaged and contains your date of birth and a portrait picture (for Face Match).

Location: Restricted Countries

Please see our Terms & Conditions for a complete list of sanctioned countries. You will be blocked from registering on the Stax app if you are located in any one of these countries.

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When completing the registration process, you will receive a 6-character code sent to the email address you have entered on the app. Enter the code in the space on the VirtualStaX App. 

Check your spam folder if you have not received the OTP or tap on the Resend Code button to have another code sent. The code is only valid for 30 minutes.

*See Creating your VirtualStaX account

There are two levels of KYC, each allows a specific range of activities on the app.

KYC Level 1 requirements:

You register with your mobile number and meet the following wallet threshold criteria:

• If the sum of any intended deposit  together with all other deposits already received during a day is below $2000; AND
• If the aggregated value of all deposits over the lifetime of the wallet is below $10 000.
• If the cumulative balance of the wallet remains below $2000 during any single calendar day.

Please note: If you have completed KYC Level 1 status, you may only deposit and trade on the platform and cannot access the withdraw function.

KYC Level 2 requirements:

• You will have to perform KYC Level 2 only if the KYC level 1 threshold is triggered.
• If a user has KYC Level 2 status the user may deposit, withdraw or trade on the platform.

VirtualStaX is a trading platform where financial transactions will take place and to prevent any fraudulent activities we require that every user who partakes in trading activities verify their identity. VirtualStaX operates with Circle banking interfaces for payment and withdrawal purposes, and all banking transactions into and out of the user’s wallet, and we therefore comply with the Circle User Agreement requirements.

When you open the app, you will always land on the Discover screen/page. 

All  new Issuers on the app or newly scheduled auctions feature under the Hot tab. 

Watchlist holds all the Issuers that you have flagged and are interested in following or supporting. 

When you tap on Watchlist on the Auctions screen, all your flagged Issuers and their auction status will be displayed. 

Under the Backing tab, you will find the issuers whose StaX you own. 

It is strongly recommended that you build a portfolio of Issuers that you want to follow by flagging/putting them on your watchlist, before you partake in any trading on the app. 

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Profile Layout

You will be able to get the following information on the Issuer's profile page

• GPX score
• Number of backers
• Number of followers
• Auction results
• Sell/Buy function buttons
• More information about StaX Auctions link

Issuer StaX

You can view an Issuer's StaX under this heading, where all the statistical information about the StaX will be displayed.

Reels

You can view and like reels (short videos) that the Issuer has uploaded to his profile.

Posts

An Issuer's posts will be able for you to view under the Posts tab and you can engage by liking or commenting on the posts. 

About

Get to know more about an issuer by reading the Issuer’s bio under the About tab. 

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Your wallet must be activated and have funds to enable you to trade.  Once your wallet is set up, you can start trading by bidding on auctions or buying and selling StaX on TheXchange secondary market. . There are two modes of trading in the app – Lite mode and Pro mode and you can choose in which mode you wish to trade by toggling between the two at the top of the Buy/Sell display page.

For more information on setting up your wallet, see My Wallet.

Sign in to your VirtualStaX account by using your email address and the unique password you created when you created your account.

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You will be able to set up and edit your account and security preferences under this heading in your menu. You can edit your profile by clicking on the edit icon to :

• change your profile picture
• change your username
• edit your email
• reset your password, 
• reset your wallet PIN
• manage devices linked to your account and 
• set your account up to trade in an anonymous mode that will hide your username when you trade on the platform.

If you have not completed the KYC level 2 (See Identity Verification (KYC) ) your Account verification will display a red Unverified label.

. You will still be able to fund your wallet and trade on the app, but with certain limits set on your funding and activity in your wallet.  You will, for instance, not be able to withdraw any funds from your wallet if your account is unverified. 

The label changes to green

if you have verified your identity, and this status will give you unlimited wallet access. 

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In the event that you have forgotten or want to reset your password, tap on the Forgot Password button and you will be directed to the Reset Password process.

You will be required to enter the email address that you registered with. A 6-charcter OTP code will be sent to this email address. This OTP code is valid for 24 hrs. 

To reset your password enter the 6-character code in the space provided and tap the Confirm Code button. 

You will be prompted to create a new password and be notified when your password has been successfully reset.

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You have the option to trade anonymously and can select this option under the Account & Security setting  in your Stax app menu.

If this option is selected, other users will not be able to see your username when you take part in auctions or buy and sell StaX. (See Account & Security)

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You have the option to decide which notifications you would like to receive or not. This is done via the Hamburger Menu - Notification Settings function. You can select to ignore or include notifications, which can be grouped into the following categories:

• Social Events
• Auction Events
• Trade Events
• Xchange Events
• Wallet Events

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In addition to normal credit and debit card payments on the StaXApp, you can now also make USDC crypto deposits to your StaX wallet from your external crypto wallet, i.e. Coinbase, Safepal, Exodus, etc.

Crypto currencies supported by our app  are:

1. Ethereum (ETH)
2. ALGO (Algorand)
3. AVAX (Avalanche)
4. FLOW
5. SOL ( Solana)
6. TRX ( Tron)

We make use of the following global financial platforms to host our wallets and facilitate all payments:

Circle | USDC Payments, Treasury Management, & Developer Tools  

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To add or withdraw funds from your wallet, you will have to add a payment method or methods in your wallet that you will use to transact with.  You are allowed to add more than one payment method.

Payment methods:

Card

Load your Visa or Master credit or debit card to make a direct payment. Please take note that all monetary transactions are managed and monitored by our financial partner, Circle Internet Financial, LLC. and they have set the following limits on all card transactions during this launch phase of the app:

Wire Transfer

Link your bank account to deposit via wire transfer.  Your bank account details will be verified before you can make a deposit. 

ACH (USA only)

Secure logon to your bank account for direct bank transfers and withdrawals.

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• To access your wallet, you  must complete the KYC level 1 process and provide your first and last names, and your mobile number for verification.  
• Follow the process and screen prompts and create a PIN to secure your wallet. Once you have created your PIN, you can fund your wallet. 
• Fund your wallet by choosing one of three  deposit methods: card, wire transfer or ACH*(*for USA users only).  Follow the prompts to set up your selected method of deposit to fund your wallet.

• When you have added your payment method, you can enter the amount you want to fund your wallet.  See Fee Schedule

• Your wallet will be credited and show Available Balance ($) in the app. 

• Simply add or select a withdrawal method, enter the amount you want to withdraw, and confirm your withdrawal*. See Fee Schedule

The VirtualStaX app makes use of Circle Internet Financial Inc. services for all in-app transactions and it is required that you are informed of their USDC Terms.   To familiarize yourself with these terms see Terms & Conditions: USDC Terms.

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The VirtualStaX app makes use of Circle Internet Financial Inc. services for all in-app transactions and it is required that you are informed of their User Agreement.   To familiarize yourself with these terms see Terms & Conditions: User Agreement.

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The VirtualStax app uses Circle Internet Financial, Inc., a global financial technology company facilitating digital. transactions. See Terms & Conditions:  Wallet Terms.

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The only time that a user may place, alter or withdraw a Bid is when the Auction is in Status Live. The user has to follow the bidding process which can be outlined as follows:

New Bid (Place Bid)

• When the user has not bid on an auction as yet, he/she can click or tap on the Place Bid button.
• A New Bid may be placed on any of the 10 Auction days. It does not only have to be placed on Day 1.
• The minimum Bid must be more or equal to either $1.00 in value or the StaX Price, whichever is the greater.
• Once a Bid has been placed, the user may only withdraw the bid if the Bid Amount is less than the StaX Price. The StaX Price is calculated from Day 2 onwards. Any bids placed on Day 1, therefore, cannot be withdrawn until Day 2; and only if the Bid Amount was less than the StaX Price.
• Once a Bid has been placed the bid amount pledged, is locked or reserved in the user wallet, until the auction ends.

Increase Bid Once a Bid has been placed, the user may never reduce the Bid Amount, only increase it.

• This can be performed any time, while the Auction is still Live.
• Increasing the Bid has the same restrictions as a New Bid, with the added restriction that it may only be placed if it is higher than the Previous Bid Amount.

Withdraw Bid Once the StaX Price has been calculated (Day 2 onwards), this determines whether a Bid qualifies or not.

• If it is higher than or equal to the StaX Price, it qualifies and cannot be withdrawn.
• If it is lower than the StaX Price, the Bid does not qualify, in which event the user is notified of his/her Bid being Too Low. Only when the Bid is too low, can the user Withdraw the Bid.
• Withdrawing a bid causes the Bid to be canceled and the funds that were reserved for the Bid, are returned to the user’s Wallet.

Distribution After the Auction ends successfully, the distribution of StaX takes place, distributing the number of StaX to all successful bidders, based on the final calculated StaX Price.

• The distribution is based on StaX Price vs Bid Amount, per bidder.
• Only whole StaX are distributed. Fractional ownership is therefore not possible.
• The number of StaX that the bidder receives is calculated as: Bid Amount divided by the StaX Price.
• No Bidder may receive more than 5% of the number of StaX listed for auction.
• Any residual will be refunded to the bidder. For example:
• If Bid Amount was $5.50 and the StaX Price was calculated as $2.00.
• The bidder will receive 2 StaX (calculated as $5.50 divided by $2.00) and $1.50 is refunded to the bidder, since the $1.50 is not enough to purchase a third StaX.

Auction Canceled If an Auction is ever Canceled, all bidding should have stopped by this point and any bid amounts reserved during the auction will be returned to the respective bidders. The Auction must be rescheduled by the Issuer upon which it then starts with Scheduled status (1) again.

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Auctions are the primary market on the StaX App, where the Initial StaX Offering (ISO) is presented.  The ISO offers StaX to the public, allowing them to buy StaX from a particular Issuer, by placing a bid.

When issuers join the Xchange, 50,000 of their StaX are auctioned over a 10-day period.

All bids pledged are used to calculate an initial StaX Price. The price is recalculated at the end of each auction day and only finalized on the final day.

All users that have placed valid bids (ie. greater than the final calculated StaX Price) receive their StaX at the end of the auction.

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Tap on Place Bid on an Issuer’s profile

1. A New Bid may be placed on any of the 7 Auction days. It does not only have to be placed on Day 1.
2. A Bid must be >= $1.00 in value.
3. Once a Bid has been placed, the user may only withdraw the bid if the Bid Amount is less than the StaX Price. The StaX Price is calculated from Day 2 onwards. Any bids placed on Day 1, therefore, cannot be withdrawn until Day 2; and only if the Bid Amount was less than the StaX Price.
4. Once a Bid has been placed the bid amount is reserved, the amount is deducted from the user’s wallet.

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Day 1

For the first day, bidders place blind bids. This means that they won’t know how many StaX their bid is worth. Once a bid is placed it can only be increased, not withdrawn.

Day 2 to 10

Once the StaX Price has been calculated (Day 2 onwards), this determines whether a Bid qualifies or not.

• If it is higher than or equal to the StaX Price, it qualifies and cannot be withdrawn.
• If it is lower than the StaX Price, the Bid does not qualify, in which event the user is notified of his/her Bid being Too Low. Only when the Bid is too low, can the user Withdraw the Bid.

At least 10 bids and a bid pool worth $100 or more are required for the auction to end successfully.

• All bids will receive the amount of StaX they are worth.
• Bids not worth any StaX will be reversed and the funds returned to the bidders’ wallets.
• The remainder of the StaX that was not sold on auction will now be available on the secondary market for users to buy and trade with.
• You will be able to sell and trade with the StaX that you obtained during the auction. T
• rading will take place in the secondary market under TheXchange screen/page in your app. By selecting TheXchange, you will enter the marketplace, or secondary market, where you can trade with the StaX you own by selling it to other Buyers on the App, or buy more StaX on offer.

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You can quickly navigate to and manage all of your bids in one place whenever you see the bids & orders icon in the app

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Bids

Any funds leftover from your bid that were not used during an auction, will be refunded to your wallet. This could be due to you withdrawing your bid in cases where your bid is too low and you do not want to proceed with the bidding, when an auction is cancelled or there is a surplus difference between your bid and final StaX price when the auction ends. 

Orders

Any funds from your buy orders that were not used towards your StaX purchase will be refunded into your wallet. This could be due to your buy order ending early (cancelled by you) or if you can acquire the Stax at a cheaper price.

You can view all scheduled and active auctions under the Auctions tab.

You should bid at least a minimum token value of $1. There is no limit to the maximum amount that you can bid. 

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You will be notified if your bid has been successful and the number of StaX allocated according to your bid amount will be transferred to you and can be viewed in My StaX.

Automatic Cancelation

At least 5 bids and a bid pool worth $100 or more are required for the auction to end successfully.
If the bids are less than 5, or the pool worth less than $100 after the 7-day period, it will be automatically canceled and the bidders will receive a refund. 

Canceled by Bidder

As a  user/bidder you  can cancel a bid when you receive a notification that your bid is too low.  You have the option to increase your bid, or cancel your bid.  This is  the only instance where a bid can be cancelled by a user. 

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You will be able to view all your active trading activities and your trading history under the Bids & Orders tab in the app menu. You have the option to view your bids, buy orders and sell listings.

Bids gives you an overview of all your bids,  valid bids or your low bids. You can also view your Bid History or Discover Auctions by tapping on these buttons.

Buy Orders and Sell Listings give you the option to view all trade orders or listings not filled or only partially filled.

When you want to see a list of all the trading detail on a particular order, tap on the order tile to get an expanded view of  the detailed transactions that make up the order.

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After the initial auctions are completed, normal trading - i.e. buying and selling of StaX will take place in the secondary market under TheXchange screen/page in your app.

By selecting TheXchange, you will enter the marketplace, or secondary market, where you can trade with the StaX you own by selling it to other Buyers on the App, or buy more StaX on offer.

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There are two modes of trade  in the VirtualStaX app and you can choose which one you prefer. Each comes with its own functionalities and the lite trade mode unfortunately won't allow  you to withdraw your funds.

Lite Trade Mode

Anyone can use pro trade mode but not everyone needs to. If you prefer a more simple interface or streamlined experience then stick to Lite trade mode. You can switch to Lite mode any time at the top right of your screen.

Pro Trade Mode

If you’re a more advanced trader or would like access to additional features, switch to pro trade mode at the top right of the screen. You can switch back to lite trade mode at any time.

The key difference between lite and advanced trade mode is that now you have access to the issuer’s order book to help guide your StaX price decision.

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When you create your order, we use the dollar amount that you enter to get an understanding of how much you are willing to spend. Once you confirm your order, our system fetches the current StaX price. 

This is when we calculate the maximum number of StaX you can get for the dollar amount that you entered. Once we have the StaX price and the number of StaX, we can provide your order’s actual cost. 

If you would like to receive an exact amount of StaX at a specific StaX price, switch to Pro trade mode.

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To list your StaX that you own for sale, simply enter the number of StaX you would like to sell and the price per StaX. Depending on market movement, you could sell all your StaX immediately or over time. You will be notified as your StaX are sold.

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You’ll be able to monitor or manage your listing by navigating to “Your bids, orders and listings”. If you choose to end your listing early, any StaX that were not sold will be returned to your StaX collection.

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It’s important to remember that if you sell all the StaX you hold in an Issuer, you will no longer have access to their StaX certificate, premium posts and other benefits still to come.

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Partially filled orders are any buy orders or sale listings where the full StaX amount defined during the buy order or sale listing process, have not been sold or bought yet. If you cancel a buy order or sale listing before it is completed that order can also be defined as a partially filled order.

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If you wish to become an Issuer  you can access the Issuer Dashboard in one of two ways :

• Tap on the Register as an Issuer button available in the menu on your mobile device to link to the application process. (Terms & Conditions apply)
• Access the Issuer Application  by clicking on For Issuers tab to go to the Issuer Onboarding Dashboard.

The Application Process

• All applications are subject to approval and compliance with our Age Documents and Locations Requirements guidelines. TheXchange reserves the right to reject applications that do not comply with these requirements mentioned above and/or our Terms and Conditions.
• Complete the 7-step Application Process to become an Issuer.  There is a $7.50 fee applicable for administration and verification costs.

Step 1: Create an account: Create an account to start or, if you already have an account, sign in with your username/password

Step 2: Pay listing fee: A $7.50 listing fee to cover identity verification and admin costs is required to create your Issuer Profile. (Non-refundable).

Step 3: Verify your identity: We have to make sure you are who you say you are, that’s how we keep our community safe! Please have a type of personal identification ready.

Step 4: Create your Issuer Profile: Build your public profile by completing the information you want to share on VirtualStaX.

Step 5: Create your StaX certificate: Create the StaX certificate that you will trade with - it needs to be special and something that people would want to own/invest in.

Step 6: Submit for approval: Our team will review your profile and StaX certificate. You will not be able to edit your submission during this process.

Step 7: Take your profile live: click on Go Live when you’re ready for people to see and find your profile on VirtualStaX. Your profile will only be visible on the VirtualStaX platform, once your registration has been approved and you have made your profile live.

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Step 1: Create an account

• Enter email address
• Agree to Terms & Conditions & Privacy Policy to proceed to next step
• Verify your email address by entering the 6-character code sent to your email address
• Create a password
• What shall we call you – give yourself a unique username that will be visible on your profile for all other users on the platform to identify you by.

Step 2: Pay listing fee

• Click on Pay Listing Fee – you will be taken to the Go to Wallet screen
• Click on Go to Wallet – it will take you to a KYC process that you need to complete to access your wallet.
• Enter your mobile number - a 6-character verification code will be send to the mobile number you enter.
• Create a PIN for your Wallet - this is an important step.
• Pay non-refundable listing fee of $7.50. (These fees go toward the verification costs of our third party identity verification platform - Veriff.)

Step 3: Verify your identity

Please have some form of personal identification ready, i.e., Passport, ID Card, Driver's License or Residence Permit.

• Enter your First and Last names
• Tick the boxes on the redirect screen to certify your personal details and to agree to Veriff ‘s Terms and Conditions and proceed to the Identity verification process. (Veriff is a trusted and renowned identity verification service provider who is used across the globe by top-level companies.)
• You will receive an on-screen notification as soon as your identity was successfully verified.

Step 4: Create your Issuer profile

• Your Xchange

Make sure to select the active Xchange that represents you and your sphere of influence, talent, and expertise the best.

• Personal details
• Upload a clear, quality profile image in jpeg/jpg format that will display as your avatar on your profile. You can do so by using the camera on your device to take a photo or upload a photo from your gallery.
• Choose a display name – this is the name that people will see on your StaX certificate under which you are professionally known. You can either use your real name, or choose a name people are more familiar with, e.g., “Lady Gaga” or “The Rock”.
• Confirm your username – this will display on your profile, posts, and comments as a unique identifier/tag.
• About you
• This is the section where your fans and app users can learn more about who you are, and why they should support you.
• Add some images/videos that will demonstrate or illustrate what you are all about in your area of expertise.  
• Write a short bio about yourself and your achievements and aspirations
• Social links
• We require that you link at least one social media account to your profile and currently this is limited to Twitter only, with other social media platforms being added soon.
• Click on the Sign in button to link Twitter to your profile.

Step 5: Create your StaX Certificate

This section contains the information that will display on your StaX Certificate, which is the most important feature on your profile – this is the trading card that people will receive when they bid on or buy your StaX.  How your BaseStaX is going to look, is ultimately dependent on the image you choose and how you edit that image.

• Information - All the information that will be displayed on your StaX is explained in this section:
• YOUR DISPLAY NAME: the name that will display on your StaX Certificate
• CHARITABLE GIVING: the percentage you want to designate to charities
• XCHANGE & CATEGORY: the Xchange and category selected for your passion and/or talent
• PERSONAL INFORMATION: your real name or nick name that will display in capital letters
• GPX: Shows as a value / 1000 after your first auction, based on trading activity and interaction
• OWNER: displays the username of the person who owns your StaX
• MARKET PRICE & FLUCTUATION: the last price at which your StaX were bought and ensuing fluctuation
• CIRCULATION:  the amount of your StaX currently circulating in the market.
• Imagery
• This image is the focal point of your StaX certificate - add an image that will represent you best. A torso shot (half body) is preferred.
• Important: The background must be removed from the image you use.  Our onboarding platform allows you to remove the background and gives you 3 attempts to get it right.
• You can scale the image to the size you want and position it where you want it on your StaX - refer to Figure 3 above to give you an idea about the dimensions.
•  Adjustments
• You can use any of the tools on the Adjustments screen to fine tune your BaseStaX. It allows you to adjust or reset:
• Contrast
• Brightness
• Saturation
• Save and Exit if you want to complete your StaX at a later stage.
• Click on Complete BaseStax if you are satisfied with your StaX certificate.

Step 6: Submit for approval

• You will be notified via email when your profile has been approved.
• You will not be able to edit your submission during this process.
• If you wish to change anything in you profile later, contact us at support@virtualstax.com.

Step 7: Go live

Click on Go Live when you are ready for your profile to be visible on VirtualStaX.

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Introduction

By using VirtualStaX as an Issuer and sharing and uploading content including written content,  images and/or videos (reels) you agree and are bound to uphold our VirtualStaX community standards and guidelines as set out herein and in our Terms & Conditions Policy, par 5. 

Use of Platform

We commit ourselves and the safety and integrity of our community to these guidelines and we expect the same of all Issuers and Users, who interact on VirtualStaX.  

Any transgressions of our guidelines or Terms and Conditions, will be dealt with as stipulated in paragraph  5.7.1. Of our Terms and Conditions:  

If you engage in any of the activities prohibited in terms of clause 5 of these terms, we may, at our sole discretion, without notice or liability to you and without limiting any of our other rights or remedies at law or in equity, immediately suspend or terminate your user account and/or delete your VirtualstaX from the app. If we reasonably believe that you are engaged in any of the prohibited activities, we reserve the right to void any transaction that was made as a result of such activity, and/or immediately confiscate any VirtualstaX (including collector stax) that were derived as a result of such prohibited activities.

Guidelines

All content uploaded to the Virtual Stax platform are subject to sanction and appropriate action will be taken by the admin if it contains posts, images or videos that contains any of the following:

1. Sexually explicit content or any form of nudity with a sexual connotation
2. Harassment or bullying
3. Coercion of the users or supporters
4. Compromising personal safety and that of our community
5. Threatening, violent harmful content
6. Encouraging or instigating criminal behavior or illegal activity
7. Promoting, encouraging or fueling or supporting terrorism, hate groups, and hate speech
8. Promoting political content
9. Infringing on any copyrighted or trademarked content
10. Misinformation, false information, impersonation or any deceptive practices

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Issuers can upload reels (short videos) and post updates on the Content page on the Issuer Dashboards.

Uploading Reels

1. Select the Reels tab and click on the  button to redirect to  the Upload Reel page.
2. Select a video file  through your device’s File Browser.
3. The App performs some basic checks on the video file, i.e:

• the length of the video must not exceed 90 seconds
• Maximum file size 100MB, and
• video must preferably be in a  portrait orientated view (upright rectangle).

4. The video is sent to a Reels Moderation Queue with a  Reel pending approval  status. It will remain in this state for as long as it takes the moderators to process the reel.
5. If approved, the Issuer’s reel is published to the platform and when rejected, the reel is marked with and overlay, stating: Rejected
6. If your reel was rejected you will receive an email from the admin indicating the reason(s) why it was rejected. 
   

Uploading Posts

1. The Feed page has three tabs associated with it:

• All - displays both Public and Premium posts. Only Users who own StaX of an Issuer will have access to premium posts. 
• Public - displays only the Public Posts that the Issuer published for all users to view. 
• Premium - displays only the Premium Posts and exclusive content for all users who own his/her StaX. 

2. Select the Feed tab and click on the button to redirect the user to the Create Post page.
3. Select the type of post you want to create; Public or Premium  When creating a post while the Public tab is active, it is assumed that the Issuer is creating a new public post.
4.  When creating a post while the Premium is active, the new post is assumed to be a premium post.
5. The posts are always displayed in order of most recently posted first, oldest post last. These refer to the Issuer’s own published posts only.                       

Please see VirtualStaX Content Guidelines

Tap the Upload Images or Video button to select existing photographs or videos that you already have saved on your PC.This will show on your profile  as part of your album.

You can upload a maximum of 3 media items with the required formats:

• high quality images (jpg/PNG max 12MB) 
• short videos (mp4 max 50MB)

These media items are displayed as thumbnails next to each other under the About You section.

Also refer to other Issuer’s profiles on VirtualStaX to give you a better idea of how your images and videos will be displayed. 

Your StaX Certificate is the most important feature on your profile !

This is the digital certificate trading card that people will receive when they bid on your StaX in an auction or or buy your StaX on the secondary market. - it needs to be something that they would want to own and cherish as valuable. How your BaseStaX is going to look, is ultimately dependent on the image you choose and how you edit that image.

‍  Information

All the information that will be displayed on your StaX is explained in this section:

• YOUR DISPLAY NAME: the name that will display on your StaX Certificate
• CHARITABLE GIVING: the percentage you want to designate to charities
• XCHANGE & CATEGORY: the Xchange and category selected for your passion and/or talent
• PERSONAL INFORMATION: your real name or nickname that will display in capital letters
• GPX: Shows as a value / 1000 after your first auction, based on trading activity and interaction
• OWNER: displays the username of the person who owns your StaX
• MARKET PRICE & FLUCTUATION: the last price at which your StaX were bought and ensuing fluctuation
• CIRCULATION:  the amount of your StaX currently circulating in the market.

‍Imagery - VERY IMPORTANT:

• This image is the focal point of your StaX certificate - add an image that will represent you best in your selected Sub-Xchange and category.
• It has to be a torso shot (half body) whether it is an action photo or a portrait style photo - remember you have to present your best self and entice your fans and supporters to buy your StaX certificate!
• Important: The background must be removed from the image you use.  Our onboarding platform allows you to remove the background and gives you 3 attempts to get it right.
• You can scale the image to the size you want and position it where you want it on your StaX. 
• Have a look at the StaX Certificates already on the app. To give you an idea of what your StaX will look like. 

‍Adjustments

You can use any of the tools on the Adjustments screen to fine tune your BaseStaX. It allows you to adjust or reset:

• Contrast
• Brightness
• Saturation

Save and Exit if you want to complete your StaX at a later stage.

Click on Complete BaseStaX if you are satisfied with your StaX certificate.

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How to Schedule an ISO Live Auction

Once you have activated your profile the next step will be to schedule an auction by tapping on the Schedule StaX Auction button at the bottom of the Auction screen on the Issuer Dashboard.

The process is simple to follow and you only have to  select a date and time when you  want the auction to go live and confirm that it should be scheduled for the chosen date and time, by tapping Confirm Date & Time 

You can track your performance on the VirtualStaX app by selecting the Performance tab on the Issuer Dashboard where you can view:

• your StaX sales per auction
• your Order Book status
• your Overall Earnings
• your GPX  (Global Performance Index) reflected by the number of StaX sold,  backers, supporters and social engagements.

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Yes, you will be able to trade as your KYC verification process automatically registered you as a User/Buyer as well. If you want to buy- or bid on another Issuer’s StaX, you can switch from Issuer to Buyer by clicking on the Switch to Buyer button in the top-right corner of your dashboard.

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The VirtualStaX App currently only allows for two social media platforms to be linked: Instagram and Twitter, you will have to link at least ONE of these social media accounts to activate your Issuer profile successfully.  

You will be required to link your social media accounts on the Social Links page while creating your Issuer Profile. Clicking on the Sign In button will direct you to the chosen social media platform login page and you will have to log in on the platform to grant access the necessary access.

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Remove Twitter from your account

To remove your linked Twitter account integration from your issuer profile, follow the instructions at https://help.twitter.com/en/managing-your-account/connect-or-revoke-access-to-third-party-apps Your Twitter link will be removed from your issuer profile.

Remove Instagram from your account

To remove your linked Instagram account integration from your issuer profile, follow the instructions at https://help.instagram.com/536741816349927 Your Instagram link will be removed from your issuer profile.

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Please send an email to support@virtualstax.com with the edits you would like to make to your profile. Your trading symbol, username and Xchange can’t be changed.

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Although not compulsory, any percentage of the sales of VirtualStaX that Issuers donate is regarded as a gesture of goodwill.

TheXchange supports three foundations that are funded through the sales of Issuer Stax.

Visit the VirtualStaX website at these links to read more about these foundations.

• The Heart of Compassion Foundation, https://www.heartofcompassion.global/ )
• the Heart of Sport Foundation (https://www.heartofsport.global/ ) and
• CHEN (https://www.chen.charity/ )

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Please take note of Clause 10. Third Party Fees and Clause 11. VirtualStaX Prices & Fees in our Terms & Conditions

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Please take note of Clause 10. Third Party Fees and Clause 11. VirtualStaX Prices & Fees in our Terms & Conditions

Please take note of Clause 10. Third Party Fees and Clause 11. VirtualStaX Prices & Fees in our Terms & Conditions

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Please take note of Clause 10. Third Party Fees and Clause 11. VirtualStaX Prices & Fees in our Terms & Conditions